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Responsible Property Management

Making a difference through tourism
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Professional Property Management and Marketing

Looking for a professional property management agency that can help you maximise your properties return, while benefiting and uplifting the local community?

Whale Watchers Properties has been operating in the South Peninsula since 2003. We want to partner with property owners who share the same vision and passion for the South that we do.

We provide a turn key property management and marketing solution, that has proven itself time and again, despite whatever crisis we seem to find ourselves in.

Our properties enjoy higher occupancy and higher average incomes throughout the year.

All of our properties are carefully selected and immaculately finished to provide visitors with the most comfortable and memorable stay possible.

MANAGEMENT

A turn key, hands on property management service. We take over all of your property management needs so that you can enjoy a risk free, hands-off return on your investment. Safely knowing that your property is being well looked after.

MARKETING

Marketing of properties is a far greater undertaking than most people know. While platofrms like AirBnB and Booking.com exist, these platforms only represent about 40% of the total tourism business.

Our marketing strategy ensures that your property is visible to corporate booking agencies, professionals, holiday makers, and loyal customers built up since 2003.

We operate an extensive marketing strategy that is unrivalled by anyone else in the area.

In addition, we play the role of Destination Marketing Organisation supporting and marketing the initiatives that make our region a desirable destination in the first place.

CLEANING

We take cleanliness and hygiene very seriously at Whale Watchers. Our “Safe Clean” process ensures a 100% safe and sterile environment between stays.

Our teams are trained to have a keen eye for detail, ensuring that every guests arrival is made perfect and personal.

We use 100% eco friendly cleaning products inline with our core values and purpose and furnish all apartments with the same cleaning products for the guests to use.

Our aim is to encourage people to make small differences in their own lives through better product purchases.

MAINTENANCE

Property maintenance is core to our services. We need to ensure the properties are picture perfect and 100% ready each and every time. This means rapid response and quality workmanship to ensure our properties meet the expectations of our guests.

We operate a fully digital fault logging, assignment and close out system, ensuring traceability of all work performed.

We use a network of dedicated specialists to ensure that we get the best group rates and service delivery.

INSPECTIONS

Properties are inspected regularly to ensure all facilities are working and the inventory list is up to date.

We inspect the properties after each guest visit, completing a verification of the inventory list.

During each inspection all the functionality of items are checked and the condition of appliances and furniture noted.

All property inspections are done electronically where issues can be reported and remedied immediately.

CONCIERGE

Our clients are discerning travellers who choose us because we offer them comfort, ease and peace of mind.

We take care of everything from car hires and airport transfers, through to tours and excursion bookings.

We provide a Tourism Information Centre in both Fish Hoek and Muizenberg to guide tourists and visitors in and around the things to do in the area.

Our Purpose

To enhance our communities value, responsibly and sustainably.

The South Peninsula is not only the place in which we work, it is also our home. We strive to promote and uplift the communities in which we work. Bringing together environmental best practices and partnerships with local organisations that work to uplift and improve our community.

Whale Watchers brings a responsible and sustainable approach to the property management industry. We hold ourselves accountable to the highest standards and our actions are guided throughout by our Core Values below:

Our Core Values

MEANINGFUL CUSTOMER RELATIONSHIPS

Our aim is to provide our customers with an exceptional level of service, that keeps them coming back to us for their accommodation needs. We value the quality of our relationships more than the quantity of relationships. Every aspect of our business is designed to enhance a customers customer experience.

Our success is based on the success of our relationships.

“You can’t outsource relationship building.” – Scott Stratten

PERFORMANCE EXCELLENCE

We hold ourselves accountable to the highest levels of performance both at work and at home. We motivate each other through training and development and encourage each other to push the limits. We work together to be better.

“If we practice being spectacular long enough, spectacular will become our way of being” Robin Sharma

LIVE WITH LESS IMPACT

It is our universal responsibility to pass a healthy earth onto our future generations. We actively look at ways to reduce the impact we make. We practice good environmental policies where possible. We support local businesses who actively engage in the same. We cannot be a successful business in an unsuccessful environment.

“The greatest threat to our environment is the belieft that someone else will save it”

MEANINGFUL COMMUNITY INVOLVEMENT

We believe in an alternative ROI – Return on Involvement. Our community is the social environment in which we live and work and we want to see it thrive. We support local businesses and initiatives. We encourage our neighbours to build their communities and support each other. We promote, support and fund local events and arts. We find time to tackle social ills and engage with stakeholders on a journey of continuous improvement. We contribute to the success of our society.

“We make a living by what we get, but we make a life by what we give.”

REPUTATIONAL EXCELLENCE

We take pride in everything we do. We maintain professionalism in every aspect of our working lives. We behave as role models for others. We treat others with the respect and dignity that we expect for ourselves. We support each other. We build upon our successes and we learn from our mistakes. We are open and honest at all times.

“It takes many good deeds to build a good reputation, and only one bad one to destroy it” Benjamin Franklin.

ADVOCATES FOR RESPONSIBLE TOURISM

Tourism is our biggest export resource and we need to treat it responsibly. Advocate for responsible tourism practices. Participate in the learning and education of responsible tourism with our partners, our clients and our community. Encourage the actions that define responsible tourism, like promoting local businesses. Discourage actions that negatively impact our tourism economy, like global technology platforms.

“Don’t destroy what you came to enjoy”

We are looking for partners who share our values.

If you own a holiday or investment property in the South Peninsula, and you are passionate about being part of the improvement and upliftment of your community, then book a consultation with us and we can do an evaluation for your property.

We manage properties on both short term and long term rental basis and look forward to discussing our services with you.

More Reasons to Choose Whale Watchers

At Whale Watchers we do not believe that our business can be succesful if our community and environment are not succesful.

Our core purpose and values drive our decisions and our engagements with our local community.

Here are some of the programs we have pioneered to help drive tourism in the South.

Tourism Information Centre

Fish Hoek

We partnered with the Angel Resources Center to setup and run a tourism kiosk for Fish Hoek, providing employment opportunities

Tourism Information Centre

Muizenberg

Our offices in Muizenberg provide tourists information regularly, and is a great place for tourists to book local activities.

Street Smart South Africa

Helping those in need

We have partnered with Street Smart South Africa to help tackle the problem of homelessness in our community. Funding from every stay goes to this worthy cause.

Tourism Internship Program

Muizenberg

We provide internship opportunities for local students to gain work experience and further promote tourism in the South.

Historical Conservation

Protecting our heritage

We are part of the local historical conservation societies tasked with ensuring our historical sites are managed for the benefit of our community and visitors

Special Events Sponsorship

Making sure we celebrate

We facilitate and provide assistance to local events and musicians. We love to celebrate and promote our local artists and give them an opportunity to perform.